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SHIPPING & RETURNS

SHIPPING POLICY

All ULTRA LED products shipped locally are delivered by The Courier Guy. South African orders over R2,000.00 qualify for free door-to-door shipping. Overnight courier is not available via online orders. All items ordered via our website are shipped THE FOLLOWING WORKING day unless a special arrangement has been made.  

You will receive an email with your tracking number and tracking link. 

 

Please fill out the shipping information carefully and clearly. We want to ensure you get your package and not the guy down the road! 

All ULTRA LED products have gone through quality control and contents checked before shipping. ULTRA LED is not responsible for items or packaging damaged in transit. 

ULTRA LED is not responsible for items delivered to the incorrect person if shipping details have been captured correctly and are in line with the details provided by the customer. 

​​RETURN & EXCHANGE POLICY​

ULTRA LED has a no return or exchange policy on any electrical items bought through us. THIS DOES NOT APPLY TO DEFECTIVE ITEMS. If an agreement has been made to return a product, the customer may be issued with a credit. 

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